Before you reach out

To help us help you faster, please include the following when you can:

• Your device model (e.g. iPhone 15, Galaxy S24) and operating system version.
• The version of Have It Fresh you are running (find it in the app's Settings screen).
• A short description of what you were doing when the issue occurred.
• A screenshot or short screen recording, if relevant.

We aim to reply to every message within 1–2 business days. Office hours: Sunday to Thursday, 9 AM to 5 PM (Riyadh time).